Welcome to Cielito Lindo in Panama City Beach. Our goal is to provide a clean, safe and enjoyable environment for your stay. We realize that you have choices and we want to make your stay with us  memorable and hope that you will stay with us again and recommend us to your friends and family. 

We ask that you read these policies prior to making a reservation so you can make the decision on whether Cielito Lindo is right for you and your group.  Our policies are designed to provide everyone with the best possible experience during this stay and during all future stays. House Rules are available to review before your trip, as well. 

 

POLICIES: Violation of these policies may subject you and all guests to immediate eviction from the property without refund of reservation and fees.

 

COVID-19, Illnesses, Emergencies: You are strongly encouraged and advised to purchase travel insurance with a 3rd party provider of travel insurance to protect your vacation, in case of COVID-19, illnesses, accidents, jury duty, emergencies, or other issues. Evaluating, understanding the differences of travel insurance, and purchasing travel insurance is your responsibility.

 

Reservations: 

• All reservations must be made online.
• You must be at least 25 years old to make a reservation.
• The name of the person making the reservation must be on the method of payment required for the reservation and provide a copy of their valid, government-issued picture ID via email within 72 hours from booking acceptance.
• The person making the reservation must also be a guest at the property during the reserved times and dates.
• Reservations made shall be made at our discretion. Reservations not meeting our policies may be canceled.

 

Minimum Stays: 

• 2 night minimum stay is required on all reservations, other than those described below
• Longer stays are required during holidays or the summer peak season

 

Rates: We use dynamic pricing, so nightly rates can change depending on dates. The best way to see pricing is to click the "Book Now" button at the very top of the page and enter your dates. Due to HOA restrictions the townhome's max occupancy is 6 people, including children. Overcrowding of townhome will result in cancellation of reservation and/or immediate removal from premises without refund.

 

Payment Schedule:

• 50% due at time of booking.
• 50% due 30 days before arrival and collected automatically. If it is within 30 days of arrival, you will be charged 100% at the time of booking.

 

Payments: We accept Visa, MasterCard, American Express, and Discover. The name on the reservation must be the same name on the credit card used for payment. Payments must be made online through the same website you made the reservation on.

 

Security Deposit: Security deposit is $300.00 and will be held (not charged) on your credit card. It will be released 2 days after check out if there are no additional fees, fines, or damages assessed.

 

Cancellations:

• You are responsible for making cancellations.
• All cancellations must be submitted on the same booking website through which the reservation was made.
• You receive
  • 100% refund (less a $150.00 cancellation fee) if cancellation occurs more than 30 days before arrival;
  • 50% refund (less a $150.00 cancellation fee) if cancellation occurs more than 14 days before arrival;
  • No refund if cancellation is within 14 days of arrival.

 

Privacy Policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you make a reservation on our site. We will not sell your personally identifiable information to anyone. It is the responsibility of the person booking to share the address, direction, and door code with the other registered guests.

 

Check-In/Out: 

• Check-In is 4:00 PM or later. Our check-in is contactless. The door access code will be emailed to you in advance; however, the code will not work until the day and time of check-in. Please respect the check-in time and do not come on property until then. Our cleaners need that full time to make your stay clean and comfortable. Cleaners and staff at the townhome do not have the authority to allow early check-ins. If you arrive to the area early, take the opportunity to visit one of the local restaurants or do some early shopping in town (eg. Pier Park, bar/restaurant, shop, area activities, etc). 
• Check-out is 11:00 AM or earlier. Our check-out is contactless. Checking out after 11:00 AM maybe subject to additional charges. Check out procedure include leaving the townhome tidy, removing personal belongings, washing any dishes or leaving the dishwasher running. (A starter kit is provided and consists of a dishwasher, sponge, dish soap, and dishwasher pods), and putting out any hot coals from the grill. Complete check-out list will be emailed to you.
• Earlier check-in or later check-outs must be requested at least 30 hours in advance. We may not be able to accommodate requests. If you would like to guarantee an earlier check-in or later check-out, we advise booking an extra night stay at the time of your reservation or adjust your reservation dates on the booking site you used, as soon as you know the change is needed. 
• Check-out on Thanksgiving day and Christmas day are not available. This gives our cleaners and maintenance crew a chance to spend the holidays with their families. Occasionally, when the booking system is updated, restrictions are removed. If this happens, you will be notified and your departure date will have to be changed or a full refund will be issued.

 

Parties, Weddings: We do NOT allow parties, weddings, or wedding receptions on properties. We do not allow non-registered guests on property. 

 

Cleaning Fee: Each reservation will incur a cleaning fee. The cleaning fee is non-refundable after arrival onto the property. Additional fees may be charged in cases of excessive clean on premises, whether inside or outside the home. Examples of extra cleaning, include but not limited to vomit, bodily waste, waste products from smoking/vaping, use of products (eg. water balloons, glitter, silly string), etc.

 

Damages: Damages to the premises, property, home, and contents, including trees, will be billed to the reservation and the decision to repair or replace is solely at the owner’s discretion. Any damages will be charged to the card on file for the reservation. 

 

Pets: We love animals, but we do NOT allow pets at the home. There are several reasons for this, but first and foremost, we have guests that have allergies to pet dander. While we do not allow pets, we cannot guarantee the cabin to be hypoallergenic, especially for those with high sensitivity. Some of our guests are pet owners, who may inadvertently carry pet dander or pet hair with them into the home. If a pet is brought onto the property, you will be charged $250 per pet per day, a pet cleaning fee as determined by our cleaners, and a fee for any damages done to the property that appear to be caused by a pet.

 

Security Cameras: We have security cameras facing the front entry to the property, and the back entry. They serve to protect our property. Security cameras are monitored by a local security company and maybe recorded for the protection of the property. Do not cover or move the cameras, as doing so will be cause immediate eviction from the property without refund of reservation and fees.

 

Smoking: This is a smoke-free home and premises. Your security deposit will be forfeited, and you will incur an additional charge for carpet cleaning and deodorizing if any evidence of smoking is found in the house or on the premises.

 

Fireworks: Discharge of fireworks are not permitted on property.

 

Things We Can't Control: In a perfect world, we'd give you the perfect experience. There are some things we cannot control, as such, we do not give refunds and/or cancellations for them. Examples are:

• Weather and Environmental Conditions: Weather, environmental conditions, rip current warnings or closure of the beach due to dangerous currents etc. are out of our control. 
• Temporary Utility Outages: Sometimes our local utility services (eg. internet, electricity, water) can have temporary outages due to factors that we cannot control. When utility outages occur the local service providers are responsible for restoring services. 
• Sounds/Noise: Construction and repairs/improvement are taking place in all areas of Panama City Beach. We cannot predict when and where work will be occurring. Cielito Lindo is located in a mature area and noise from the work is usually not an issue. Quiet hours are usually observed by guests in surrounding homes. If other neighbors are disturbing you during quiet hours, please let us know and we will attempt to contact the owner's or guests.